Accent producer Dbrand has admitted that its preliminary response to the Pleasure-Con detachment debacle surrounding its new ‘Killswitch’ product was “spectacularly horrible”.
For those who’re unaware, the Killswitch got here underneath hearth for supposedly inflicting the Swap 2’s Pleasure-Con to detach from the console too simply when utilized. Dbrand had tried to defend this by laying out the situations underneath which the detachment may happen, finally stating that “no person routinely holds their Swap 2 like this”.
Followers understandably took this to imply that Dbrand was shirking accountability and shifting the blame to the customers. It is not taken lengthy for the corporate to catch wind of this, and so it has now issued an up to date response on Reddit (thanks, VGC) during which it lastly takes full accountability whereas providing replacements to all prospects.
“After studying by your suggestions, it’s fairly clear that our publish was a spectacularly horrible response to the problem at hand. A few of you’ve expressed that opinion in a superbly cheap method. Others have expressed it with literal dying threats.”
Dbrand goes on to say that whereas it nonetheless believes detachment would solely happen underneath sure situations, it finally agrees that this should not essentially matter, and that customers ought to be capable to maintain the console and Killswitch in no matter method they see match.
“As straightforward as it’s to boil our unique publish right down to “you’re holding it incorrect,” what we’re sober to now could be the purpose that you need to be allowed to carry it nonetheless the f*** you need, with out detachment occurring. We get it. Please proceed dunking on us for the subsequent six to eight months for reincarnating Steve Jobs.”
The corporate is presently taking a look at two potential options for the problem: the primary is a whole redesign of the accent that will theoretically fully resolve any potential detachment points. Dband shouldn’t be 100% sure that this feature could be possible to mass-produce presently, however it’s however giving it a shot.
The second is solely an improved model of the present product, which might nonetheless show to be much more dependable than among the merchandise presently in customers’ palms. Whichever possibility Dbrand finally opts for will probably be communicated in a brand new replace on tenth July 2025. Regardless, everybody – whether or not you encountered the detachment challenge or not – will probably be getting a substitute product.
“What we’re 100% dedicated to is getting everybody substitute Pleasure-Cons ASAP, no matter whether or not they’re severely affected, haven’t skilled the problem, have emailed us a dozen occasions, or haven’t any clue about any of this.”
